Refund Policy

Failed generations are always refunded in credits, automatically. Unused purchases can be refunded in money within 14 days. Credits you have already spent on successful generations are not refundable, because the underlying AI compute has already been paid for on your behalf.

If a video generation or site build fails — the provider returns an error and you receive no output — the credits for that action are automatically returned to your balance. You do not need to contact us. If you believe an automatic refund was missed, email us and we will fix it.

Top-up purchases are refundable in full within 14 days of purchase, provided the credits are entirely unused. Once any credits from a pack have been spent, the pack is no longer refundable, but the remaining credits never expire.

• You can cancel your subscription at any time from your dashboard or by emailing us. Cancellation stops future renewals; your plan and credits remain usable until the end of the current billing period.
• A new subscription (first payment) is refundable in full within 14 days if none of that month’s credits have been used.
• Renewal payments are refundable within 14 days of the charge if none of the renewed credits have been used — for example, if you forgot to cancel.

• Credits spent on successful generations — including output you dislike creatively. AI output varies; the Service lets you preview and reshoot before committing, and only charges for what actually runs.
• Free signup or promotional credits (they have no cash value).
• Partially used top-up packs or partially used subscription months.

If you are in the EU or UK you have a 14-day right of withdrawal on digital purchases. By purchasing credits and using them, you request immediate performance and acknowledge that the right of withdrawal lapses for credits already consumed; it remains intact for unused purchases as described above.

Email admin@polidori.dev from your account email with the charge date and amount. We respond within 2 business days, and approved refunds are returned to your original payment method via Stripe (typically 5–10 business days to appear).